Shipping Policy

We do our best to ship all orders placed before 3 pm EST Monday through Friday that same day. Priority is given to Overnight and 2nd Day Air shipments. FedEx Ground service delivery time to US & Canadian addresses is up to 6 business days and is determined by delivery address.

Overnight, 2nd day and Ground shipping are available on checkout for North American customers. We ship all orders within North America via FedEx.

Please note FedEx cannot deliver to P.O. Boxes. If a P.O. Box is specified on checkout we will contact you prior to shipping your order to confirm a street address for FedEx delivery.

Saturday delivery is available to most areas, please call us at 1-866-610-6004 to confirm availability, FedEx Saturday delivery surcharge is $15.00.

Shipping within the USA and Canada
(48 contiguous states):
Your order will be shipped from our Niagara Falls, New York location by the FedEx service selected on checkout. Most Canadian orders are shipped from our Ontario, Canada location by Purolator or Xpresspost.

Shipping to Alaska, Hawaii or Puerto Rico:
All orders will be shipped from our Niagara Falls, New York location by either FedEx Overnight, 2nd Day or Ground (Ground service is 8 business days) service as selected on checkout.

Shipping globally (outside the US & Canada):
Orders will be shipped from either our Niagara Falls, New York location by the method chosen by the customer upon contacting our office.

USA and International Shipping Policy

We ship outside North America under the following terms:

You agree to assume all shipping costs. If the package is returned to us by your country's customs department, we will refund the price of the products but we will not refund the cost of shipping. We will not be liable for the shipping cost in this or any other case. The shipping cost will be deducted from your refund.

Some countries have restrictions that will not allow delivery of some natural health products. We cannot be responsible for any customs restrictions or other regulations that apply in countries outside North America.

International shipments (outside of North America) may be subject to taxes, duties, or other customs fees upon delivery. As the recipient you are responsible for any such fees at the point of delivery. Please understand we do not collect or make these charges. All taxes and fees are solely up to your country's tax authority and customs officers.

Return Policy

We accept returns on unopened, sealed items in resalable condition within 60 days from date of delivery.

Should you wish to return any items, you must contact our office for a return authorization number along with return instructions, this will allow us to ensure there will be no delay in issuing your refund.

We can give you a store credit for the purchase price of the returned items, or we can refund the purchase price less a 10% restocking and handling fee to the credit card or paypal account on which your order was placed.

If you need more information on how to return or exchange products, please call our customer service department toll-free at 1-866-610-6004 or email your question to

After receiving your Return Authorization Number please send items to:
Five Leaf Pet Pharmacy Fulfillment Center
7500 Empire Drive
Florence, Kentucky 41042

Please note: For a refund of any item, the item must be returned in unopened resalable condition. Please ensure items are safely packed so they will not be damaged in transport. We do not issue refunds for products that are not returned or for products returned after 60 days. When returning items, please use Insured U.S. Mail tracking to ensure proper delivery of your return. Returns without a Return authorization will not be accepted. If you refuse your delivery you will be responsible for all charges associated with it's refusal and these fees will be deducted from your refund amount.

Shipping charges are not refundable.

Please allow 5 to 10 days for refunds to be processed.

All testimonials and personal stories quoted on this site are 100% authentic and third-party verified. They have been submitted by actual Five Leaf Pet Pharmacy customers. Emails, letters and pictures are used with permission.

On a routine visit to the veterinarian, my wife and I discovered that our beloved lab mix Winnie had elevated BUN and Creatinine levels. Our vet recommended a canine internal medicine specialist. My lovely wife returned from the specialist in tears, as she had been informed that Winnie was in complete kidney failure and likely had less than 6 months to live. The internal medicine specialist said that Winnie had lost function of one kidney and the other’s ability to operate up to her body’s needs was quickly deteriorating....  In a frantic couple of days, we researched possible solutions. Everything seemed both incredibly invasive for Winnie, and upon discovering the Five Leaf Pharmacy website, we were very intrigued, although somewhat skeptical of the therapy program that was laid out. Maintaining a cautious attitude, we purchased our first kit and scheduled an appointment with the internal medicine specialist that would follow the first cycle....  The fear, the doubts, and the questions all went away after Winnie’s first trip back to the specialist following her first cycle of the program. Her BUN plummeted back into the normal range, down from the mid 80s to the 23, and her Creatinine decreased to 2.1, down from 2.7!!! We immediately ordered another cycle to keep the Creatinine falling, and it did! The BUN remained constant and the Creatinine fell to a lowly 1.4! Winnie was BACK!!!!...* read more >>

August 23, 2007
I have just received my lab results for my golden retriever, Brandy. It has been 3 weeks since we began the program of the food and herbal treatments recommended by the Five Leaf Pet Pharmacy. I must say I never thought I would make it 3 weeks! It was my last chance to treat Brandy for her kidney disease. I was willing to dedicate the 3 weeks required, at sometimes wondering if perhaps I was just looking for a remedy that would help, any remedy, when I came upon I was doubtful, I was skeptic. I was desperate. I called. Skye was the person I spoke with. I decided to "go for it"  So............ here are the results......... Brandy's Bun is 22- normal, Brandy's Creatinine is 0.8- normal, Brandy's Phosphorus is 4.4- normal, Skye said to dance for joy! I was still skeptical when she said celebrate! Her tests are great! You have your dog back!!! It was hard for me to believe, but, I am so, so, greatful. thank you, thank you, thank you. Marcia Martin and of course Brandy.

Marcia Martin*
Massachusetts , USA

*Testimonial results not typical; your results may vary.